Terms & Conditons

COVID 19 Operating Procedures

We are  operating in line with DEFRA’s guidelines for cattery boarding regarding  COVID 19.If you or any member of your household are experiencing COVID  19 symptoms please do not come to the cattery but do get in touch with  us via email or telephone.

The Cats

Here at Ashview Cattery we  want to ensure we provide the safest and most enjoyable environment for  your cats when they stay with us. With that in mind please note the  following:

Cats need to be transported to us in a secure,  escape-proof carrier. We will store the carrier during your pet’s stay.  Cats that are prone to travel accidents we suggest lining the carrier  with newspaper / disposable towels and we will take care of the rest.

Vaccinations

All  cats must be inoculated or had a booster against cat flu, enteritis and preferably feline leukaemia within the last 12 months. We will need to  see an up to date Vets inoculation certificate on arrival, as this is  part of our licensing conditions.

NOTE: We cannot board any cat without this document.

Cats  and kittens that are having their first set of injections need to have  both vaccinations before boarding. There is usually 14 days before this  is effective so please allow for this when booking.

A refund will not be made for bookings that can't go ahead due to incorrect vaccinations.

Your Cats Medical History & Health

We encourage you to share your cat’s medical history with us. As it helps us to provide the best care possible for them. 

Any  cats suffering from or suspected to be suffering from an infectious or  contagious disease will not be accepted and fees will not be refunded

Flea & Worms - Pest Control

Every  effort is made to keep Ashview Catter flea and worm free. Please ensure  that your cat is up to date with a veterinary prescribed flea  treatment. Over the counter or internet purchased products are not  acceptable due to their low success rate. If your cat is found to have  fleas or worms whilst boarding with us this will incur a £30 charge for a  deep chalet clean plus the treatment costs. We will make every effort  to contact you or your emergency contact before treatment takes place.  However, if contact cannot be made we will proceed with treatment in  line with a vets guidance.

NOTE: By boarding your cat/s with us you are accepting this condition.

Un-Neutered Cats

Unneutered cats over the age of six months are not accepted at Ashview Cattery

Holding Pens

At  peak times we may need to place your cat in a holding pen whilst we  prepare the chalet between runs. This will only be when necessary and for no more than 2 hours.

Cats Sharing 

Cats from the same  household can be boarded together. However, we reserve the right to  separate cats from the same household if we feel it necessary for their  health and wellbeing. If cats from the same household need to be separated a further chalet will be required and the cost of the extra  chalet will apply. 

Toys & Enrichment

We will provide  suitable toys and enrichment for your cat during their stay at Ashview  Cattery to include, catnip toys, interactive toys, cardboard boxes, food dispenser toys and scratch posts.

You are welcome to bring your own  items. However, please do not bring anything that could be a choking  hazard such as hairbands, string type toys etc.

NOTE: Please inform us in writing if you would prefer your cat did not  have access to these cattery provisions.

Vet Calls & General Care

It  goes without saying that we will take every care with your animals but  you do leave your pets with us at your own risk. By accepting these  terms you are authorising us to call a vet on your behalf should we  consider it necessary. We have an excellent relationship with our local  vets in the rare cases that visits are needed. A visit to the vet will  incur a £10 administration charge and the cost of the treatment will be  at you the owner’s expense.

Arrivals & Departures

When a  booking is made a time will be arranged for drop off and collection  times for the arrival and departure dates. We would appreciate it if you  arrived 15 minutes before our closing time to allow us to give your cat  the care and attention it needs. Out of hours drop off and collection  are at the discretion of the owner and will be subject to a £50 charge.

Parking

Ashview  Cattery is also our home and we have neighbours that we want to stay  friendly with. So we’d very much appreciate it if you could park  considerately. 

Please park in front of our bungalow including over our driveway but please do not park over our neighbours driveways.

On arrival please ring the cattery doorbell and someone will attend to you as soon as  possible. We do not answer the doorbell outside of our opening hours.

Charges & Fees

Food,  insurance and heating are included in the daily rate, inclusive of the  days your cat arrives and leaves. You are welcome to supply food for your cat during their stay, however, we are unable to offer a reduction in our charges.

The minimum fee for any booking is equivalent to a  three-day booking. A booking that includes Christmas or Easter break will be subject to an additional charge.

Payment

Boarding fees  will be confirmed by email and or telephone. To secure the booking we  require a non-refundable and non-transferable deposit of £30 per cat.

The balance of boarding fees should be paid 2 weeks before your booking starts.

This  balance can be paid by bank transfer (internet banking) or cash. We also accept payment by credit / debit card & PayPal however a  service charge is made for these types of payment at a rate of £5 for  every £100 charge. When a payment is made and your booking is confirmed  you are agreeing to be bound by Ashview Cattery’s Terms and Conditions of boarding.

Cancellations and Amendments

We know things can  change from time to time, however, if you cancel or shorten the booking  within 2 weeks of the start date you are liable for full payment of the  value of the entire booking. Cancellation or amendment more than 2 weeks  before the start date means the deposit only will be retained. All  cancellations need to be in writing by post or email (support@ashviewcattery.co.uk. Deposits are non-refundable and non-transferable. 

Extending Your Booking

We  can usually extend the booking. Please be aware that this may not be  possible at certain times of the year for example Easter and Christmas 

Abandoned Animals

If  no communication to extend a booking has been received and an animal  has not been collected within 48 hours of the departure date, we will  try to trace/communicate with the owner/emergency contact before  proceeding with legal action. If the owner/emergency contact does not  make suitable arrangements for the cat to be collected and any fees paid  Ashview Cattery reserves the right to seek veterinary assistance /  re-homing of the cat.

Data Protection

At Ashview Cattery the  following data is kept on file for each client; name, address, contact  number, email address, veterinary clinic and pet details.

We do not store payment details.

Your  data may only be shared with trusted third parties in respect of your  boarding activities with us. If you have joined our mailing list we may  send you marketing information but it will only be to do with the  Cattery or products and services we supply.

The data is held  securely in our online booking system. We may also securely store hard  copies for 3 years in line with our licence requirements. Information  regarding yourself and your cat is displayed on the chalet door during  your stay. This is vital in case we need to contact you in case of an  emergency. Once your cats stay has finished this document is shredded.

CCTV

We have CCTV cameras on site as a safety measure to ensure your cats are protected as much as possible during their stay.

Photo & Video Consent

We  may use photos or video of your cats on our website and or social media  platforms. We may also share the cat’s name but never client  information. If you would prefer us not to show pictures of your cat on  our website or social media please let us know.